Privacy Policy

Truly Beloved (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Truly Beloved is a registered charity in England and Wales (Charity No. 1209255). Our registered address is 37 Nuxley Road, Belvedere, DA17 5JQ.

1. What data we collect

We may collect the following personal data when you interact with us:

• Name and contact details (email address, phone number) when you submit our contact form
• Donation information when you donate via JustGiving (processed directly by JustGiving, not by us)
• Volunteer application information when you apply to volunteer
• Any information you choose to share with us by email or phone

2. How we use your data

We use your personal data to:

• Respond to your enquiries and provide the support or information you have requested
• Process volunteer applications and coordinate volunteering activities
• Send updates about our work where you have consented to receive them
• Comply with our legal and regulatory obligations as a registered charity

3. Legal basis for processing

We process your data on the following legal bases under UK GDPR:

• Legitimate interests — to respond to enquiries and manage our charitable activities
• Consent — where you have opted in to receive communications from us
• Legal obligation — where we are required to process data by law

4. How we store and protect your data

Your data is stored securely and we take appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. We do not sell, rent, or trade your personal data to third parties.

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. In most cases this is no longer than 3 years after last contact.

5. Third parties

We use the following third-party services which may process your data:

• JustGiving — for processing donations. Please refer to JustGiving’s Privacy Policy for details.
• Google Analytics — we may use anonymised analytics to understand how visitors use our website. No personally identifiable information is collected.

6. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict how we process your data
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

7. Cookies

Our website uses only essential cookies necessary for the site to function. We do not use tracking or advertising cookies without your consent.

8. Contact us about your data

To exercise any of your rights or ask questions about how we handle your data, please contact us: