Truly Beloved (Charity No. 1209255) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data in accordance with the UK GDPR and the Data Protection Act 2018.
Last updated: March 2026
Who We Are
Truly Beloved is a registered UK charity (Charity No. 1209255) providing long-term, meaningful support to disabled children and young people under 18, and their families, across the UK. Our registered address is: 37 Nuxley Road, Belvedere, DA17 5JQ.
If you have any questions about this privacy policy or how we handle your data, please contact us at Parv@trulybeloved.org.uk.
What Data We Collect
We may collect the following personal data when you interact with our website or charity:
- Contact information — your name, email address, and phone number when you use our contact form, sign up to volunteer, or get in touch with us.
- Donation information — if you donate via JustGiving, your payment and personal data is handled by JustGiving under their own privacy policy.
- Website usage data — anonymous data about how you use our website, collected via cookies (see below).
- Communications — any messages or correspondence you send us.
How We Use Your Data
We use your personal data only for the following purposes:
- To respond to your enquiries and support requests
- To process volunteer applications
- To keep you informed about our charity news and events (only where you have consented)
- To improve our website and services
- To comply with our legal and regulatory obligations as a registered charity
We will never sell your personal data. We do not share your data with third parties except where required by law or to deliver our charitable services.
Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases for processing your personal data:
- Legitimate interests — to operate our charity and respond to enquiries
- Consent — where you have opted in to receive communications from us
- Legal obligation — where we are required to process data to comply with the law
Cookies
Our website uses cookies to help it function and to understand how visitors use it. Cookies are small text files stored on your device. We use:
- Essential cookies — required for the website to work properly
- Analytics cookies — anonymous data to help us understand visitor behaviour and improve the site (e.g. Google Analytics)
You can control and delete cookies through your browser settings at any time.
How Long We Keep Your Data
We keep your personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by law. Contact form submissions are retained for up to 2 years. You can request deletion of your data at any time.
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right to access — request a copy of the data we hold about you
- Right to rectification — ask us to correct inaccurate data
- Right to erasure — ask us to delete your data (“right to be forgotten”)
- Right to restrict processing — ask us to limit how we use your data
- Right to object — object to us processing your data for direct marketing
- Right to data portability — receive your data in a structured, machine-readable format
To exercise any of these rights, please contact us at Parv@trulybeloved.org.uk. We will respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have mishandled your data.
Third-Party Links
Our website may contain links to third-party sites (such as JustGiving for donations). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to check this page periodically.
Contact Us
If you have any questions about this privacy policy or wish to exercise your data rights, please contact:
Truly Beloved
37 Nuxley Road, Belvedere, DA17 5JQ
Email: Parv@trulybeloved.org.uk
Phone: 0204 619 2332